At 9ab, your privacy matters. This policy explains exactly what personal information we collect, why we collect it, how it is stored and protected, and what rights you have over your own data as a player on our platform.
Six core commitments that underpin our approach to your personal data
All personal data stored by 9ab is protected with industry-standard encryption at rest and in transit. Your account credentials, personal details and PKR payment information are never stored in plain text.
9ab does not sell your personal data to third parties for marketing, advertising or any other commercial purpose. Your information stays within the 9ab platform and its trusted operational partners only.
JazzCash, Easypaisa, Raast and card transactions are processed through secure payment gateways. Full payment credentials are never stored on 9ab servers — only tokenised references used for withdrawal matching.
You can request a copy of your personal data, ask for corrections or request deletion at any time. Account closure requests are honoured promptly, subject to the data retention requirements described in this policy.
9ab only collects data that is genuinely necessary for operating the platform, verifying identity, processing PKR payments and meeting compliance requirements. We do not gather data beyond what is needed.
Marketing communications from 9ab are optional. You can update your communication preferences at any time through your account settings or by contacting support at [email protected] to stop receiving promotional messages.
9ab is an online gaming and entertainment platform accessible at 9ab.pro, offering live casino games, slots, sports betting and cricket markets to players in Pakistan. Throughout this Privacy Policy, references to "9ab", "we", "our" or "us" refer to the operators of the 9ab platform.
9ab acts as the data controller for all personal information collected through the registration process, account management, payment transactions and platform use. This means we determine the purposes for which your data is used and how it is handled.
For any privacy-related queries, you can reach us at [email protected]. Our support team handles all data requests and is available around the clock.
9ab collects personal information through several points of interaction with our platform. The categories of data we collect are outlined below:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC or passport number | Registration & verification |
| Contact Data | Mobile number, email address | Registration |
| Financial Data | JazzCash / Easypaisa account reference, bank account details (tokenised), deposit and withdrawal history in PKR | First deposit & ongoing transactions |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automatically on each visit |
| Usage Data | Games played, bets placed, session duration, lobby navigation, bonus claims | During platform use |
| Communications Data | Support chat transcripts, email correspondence content | When contacting support |
We do not collect sensitive personal data such as biometric information, religious beliefs or political views. We only collect the minimum information necessary to operate the platform and meet our compliance obligations.
The personal information we collect is used for the following purposes:
9ab processes your personal data on the following legal grounds depending on the specific use:
All financial transactions on 9ab are conducted in PKR. We support JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards and mobile wallets. The handling of your payment data works as follows:
9ab uses cookies and similar tracking technologies to operate the platform correctly and to understand how players use it. The types of cookies we use include:
You can manage non-essential cookies through your browser settings. Disabling analytics or preference cookies will not affect your ability to play games or process transactions, but some personalisation features may not work as expected.
9ab does not sell your personal data. We share personal information with third parties only in the following limited circumstances:
All third parties with whom we share data are contractually obligated to handle that data securely and use it only for the specific purpose for which it was shared.
9ab takes the security of your personal data seriously. The technical and organisational measures we have in place include:
While 9ab implements robust security measures, no system is entirely immune to risk. In the event of a data breach that is likely to affect your rights, we will notify affected players promptly and take all reasonable steps to contain and remediate the incident.
9ab retains personal data for as long as your account is active and for a reasonable period thereafter, in line with the following guidelines:
When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.
As a 9ab player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]:
Request a full copy of the personal data 9ab holds about you, including account details and transaction history.
Ask us to correct any inaccurate personal data we hold — for example, a misspelled name or incorrect contact number.
Request deletion of your personal data. This right is subject to legal retention requirements — some records must be kept for a minimum period.
Object to processing based on legitimate interests, including profiling for fraud detection or direct marketing at any time.
Receive your personal data in a structured, commonly used format so you can transfer it to another service if you choose.
Ask 9ab to pause processing of your data in specific circumstances while a complaint or accuracy dispute is being resolved.
We aim to respond to all data rights requests within 30 days. Where a request is complex or involves a large volume of data, we may extend this by a further 60 days with prior notice.
9ab is strictly an adult platform. Registration and use of the platform is permitted only for individuals aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18.
If we become aware that a registered account belongs to an underage individual, we will immediately suspend the account, void any balance derived from gameplay and securely delete the associated personal data, returning any real-money deposits through the original payment method.
If you believe a minor has created an account on 9ab, please contact us immediately at [email protected] so we can take prompt action. For more information on our responsible gaming tools and parental controls, visit the Responsible Gaming page.
9ab may update this Privacy Policy from time to time to reflect changes in how we handle data, changes in the services we offer or changes in applicable legal requirements. When we make material changes, we will notify registered players by email or through a prominent notice on the platform.
The updated policy will be posted on this page with a revised review date at the top. We encourage you to check this page periodically. Your continued use of 9ab following a policy update constitutes your acknowledgement of the changes. If you disagree with a material change, you are entitled to close your account at any time by contacting support.
If you have any questions, concerns or requests relating to this Privacy Policy or the way 9ab handles your personal data, please get in touch:
Your privacy is protected from the moment you register. Create your free account, deposit in PKR via JazzCash or Easypaisa, and enjoy live casino, slots and cricket betting — all in one place.
18+ only. Please game responsibly. By registering you confirm you have read and accepted our Privacy Policy and Terms and Conditions.